Senior Tech Support Specialist

Full-time/Prague, Brno

Full-time/Prague, Brno, Czechia

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Senior Tech Support Specialist


Prague, Brno, Czechia

Full-time

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Here's the dealWe're seeking an experienced tech enthusiast ready to be the first point of contact for all colleagues, and eager to learn and support the implementation of new IT processes together with our IT Manager.

Who We Are

First, a bit about us. STRV is a software design and engineering team that delivers next-level digital products. Since 2004, we’ve delivered solutions for partners, from startups to established enterprises, including Barry’s, Microsoft, MedMen, Barnes & Noble, The Athletic, LegalZoom and many more. We focus on building mobile applications, websites, backend infrastructure, IoT, blockchain and data science/machine learning/AI.

We don’t just build great tech, we also have a great company culture. We value transparency and kindness, and our teams are self-driven in delivering the highest possible value for clients — because we care about building partnerships and products that make us proud.

How You Fit In

You’re the ideal candidate if you're a pro of running day-to-day IT Operations, taking responsibility for hardware, software and system related issues and their end-to-end solution. We expect you to constantly and proactively look for ways to improve STRV IT Operations and avoid both user- and business-affecting issues.

You'll share responsibility for IT storage and IT equipment, communicate with hardware providers to make sure the IT department is always ready for common hardware replacements and testing. You'll also communicate with service providers to make the daily IT Operations run as smooth as possible.

At STRV, Your Role Will Be to:

  • Monitor both real and potential issues, and take responsibility for their end-to-end solution (or escalation, if needed)

  • Provide a positive service for all users by creating and maintaining a friendly, reliable and trusted IT environment

  • Provide flexible representative tech support for internal and external STRV events whenever needed (incl. the occasional evening hours)

  • Document everything in the system in a way that’s understood by the intended people, meaning: always keep their specific knowledge level in mind

  • Maintain an IT stock and, working closely with the Finance team, be responsible for IT inventory, invoice handling and other day-to-day operational administrative tasks

We Expect You to Have:

  • Ability to troubleshoot software issues
  • Excellent interpersonal skills, maintaining an open and positive rapport with users
  • Advanced knowledge of both hardware and software layers of IT
  • Proficiency with macOS and Windows operating systems
  • Expertise in managing Google Workspace, Atlassian products and Slack
  • Czech/Slovak and English language skills
  • Administrative diligence

Perks & Benefits

We want you to feel at home. Our benefits help make sure that you remain productive, have all the tools you need, and stay in great shape both mentally and physically. Here’s what we offer:

  • Flexible working hours (option to work from home)
  • 5 weeks of vacation
  • MacBook
  • External display, extra charger, and accessories
  • iPhone or Android phone based on your preference
  • Phone plan for work and personal use with 30GB of data
  • 3D printer available for all
  • Fully equipped gym in our Prague office
  • Play areas with Xbox, foosball, pool table, ping-pong
  • Multisport card to access other sports facilities (50% contribution)
  • Daily snacks and fruits
  • Craft coffee, tea, and matcha
  • Award-winning office, rooftop bar, event space, relaxing zones, BBQ grill
  • Conferences, meetups, language lessons, seminars to support personal growth
  • Individual coaching sessions with certified coach
  • Themed events, team buildings, parties to cultivate the spirit of STRV

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