Account Manager

Here’s the Deal

• This role is all about relationship-building and account growth — you’ll be the main point of contact for key clients across the USA, ensuring their goals are met and exceeded.

• You’ll also engage in business development — researching new leads, defining outbound strategies and collaborating on GTM plans to grow existing and new accounts.

• You’ll collaborate cross-functionally with STRV’s experts in Product, Engineering and Design to deliver the best service and identify expansion opportunities.

• This is a hands-on role with regular in-person travel to clients. (We love showing up and creating meaningful connections.)

• You’ll own the post-sale relationship and be instrumental in supporting project execution from the account side by identifying upscaling opportunities and driving growth.

• You’ll become a master of STRV’s offering and sales process, and your efforts will directly influence our ability to scale.

Who We Are

First, a bit about us. STRV is a digital product company that designs, builds and scales industry-shaping mobile and web products for iconic brands and the hottest startups. With a team of 200+ experts, we use emerging tech to build future-proof solutions that keep businesses ahead of the curve. Here since 2004, we’ve delivered solutions for partners including Porsche, Major League Soccer, The Pump for Arnold, Barry’s, The Athletic, Autodesk, Microsoft, Barnes & Noble and more.

Our expertise lies in award-winning design and cross-functional engineering. Led by strong vision and product strategy. All under one roof. The highlights:

• Proven track record: We've shipped digital products for the hottest startups, global brands and high-profile individuals.

• All-around industry experience: We’ve worked with 400+ clients, creating partnerships that have left a lasting footprint in nearly every industry.

• Award-winning design: Our product design team turns early ideas into beautiful interfaces and flawless experiences recognized by Apple and Webby design awards.

• Best-in-class engineering: We attract top talent that delivers unparalleled code quality and resolves complex tech challenges when the stakes are high.

• Emerging tech practitioners: From AI to AR, we proactively integrate emerging tech into our products and constantly expand our in-house capabilities with the best talent to stay ahead of the curve.

Our culture is open and friendly, with everyone on the team self-driven in delivering the highest possible value for clients — because we all care about building partnerships and creating products that make us proud. But you’ve probably scrolled our web and read about all that already.

How You Fit In

You’re all about relationships — not just managing them, but actually getting to the heart of what clients need. You ask the right questions, turn feedback into action and know how to build trust that lasts. You’re quick to spot growth opportunities and can frame value in a way that truly clicks. And because you understand how digital products get built, you’re just as comfortable talking strategy with clients as you are syncing with internal teams.

You’re someone we can trust to represent STRV, support our growth and drive long-term impact for both our clients and our business.

At STRV, Your Role Will Be To

• Own the client relationship post-sale, acting as the key point of contact across all communications

• Deepen client engagement by understanding business goals and tailoring solutions that deliver long-term value

• Research new client opportunities, analyze market dynamics and help create outbound campaign strategies that align with STRV’s growth goals

• Travel regularly to build real connections with clients and ensure a hands-on, personal experience

• Manage all aspects of account health — project extensions, upsells, proactive follow-ups, strategic alignment, etc.

• Track and maintain accurate CRM records and ensure HubSpot reflects real-time deal and account status

• Collaborate with Product, Engineering and Marketing to craft effective messaging, proposals and content that support account growth

• Use a consultative approach to guide discussions, negotiate budgets and recognize upselling opportunities

• Drive consistent execution with the help of internal teams, ensuring timely delivery of extensions and expanded services

We Expect You to Have

• Proven experience in account management, sales or client success — must be within the tech industry, ideally from a digital agency or consulting background

• Experience with outreach strategies and market research

• Excellent communication and presentation skills, with the ability to tailor narratives to technical and non-technical audiences alike

• Strong negotiation skills and the ability to navigate sensitive conversations with clarity and confidence

• Experience using CRM systems (HubSpot preferred) to manage sales pipelines and track activity

• Business acumen with an understanding of various industries, business models and pricing strategies

• A passion for digital product development and a desire to expand your knowledge across disciplines

• Proactive, self-motivated approach and a collaborative mindset — you know when to lead and when to loop in others

• Willingness to travel for in-person client meetings (often!)

• Willingness to work from the office 3 days a week (WeWork at 33 Irving Pl.)

Compensation

• Fixed base salary

• Bonus based on target achievement

Perks & Benefits

• Monthly expense budget

• STRV Profit Sharing Pool

• Flexible working hours

• Financial contribution toward your devices

• Company contribution toward cell phone plan cost

• Medical, vision and dental plans paid by the company (eligible to sign up after 1 month at STRV)

• Life insurance fully covered by the company

• 401(k) plan (eligible to sign up after 3 months at STRV)

• Sick leave

• Paid time off for the observance of New Year's Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day